Conflict Resolution and Workplace Mediation Training

This hands-on Conflict Mediation Resolution training session looks at how to manage and resolve conflict at work, the benefits of mediation and explores the skills required to be an effective mediator.

Conflict can cause immeasurable damage within your business. This Mediation and Conflict Resolution training course considers ways to minimise conflict and offers solutions for resolving it, including workplace mediation, an informal, structured process in which an independent third party helps people in disagreement to create a way forward. It introduces a powerful new dynamic to any negotiation or dispute discussion, enabling people to restore and develop healthy working relationships.

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Duration:

1 day Conflict Resolution training course

Who is it for?:

This course is for any individuals who have responsibility for managing others

Course aim:

The aim of this Mediation and Conflict Resolution training workshop is to enable delegates to be able to identify and deal with conflict in a proactive way, and to use the tool of mediation

On completion of this Conflict Mediation training course, delegates will be able to:

  • Identify types of conflict and why they occur
  • Deal effectively with conflict when it does occur
  • Explain what mediation is and when it is appropriate to use it
  • Describe the essential steps for mediation to have the best chance of success
  • Apply mediation techniques back in the workplace to deal with disputes and conflict

This Conflict Resolution training course covers:

  • Methodologies for minimising and resolving conflict
  • The use of mediation in dealing with workplace conflict
    • When it may be appropriate
    • The ground rules for engagement
    • The role of the mediator
    • The possible outcomes of mediation
  • Confidentiality and record keeping
  • Admissibility if disputes are not resolved and an employment tribunal is the next step
  • The skills a mediator requires to be able to conduct a mediation activity
  • Incorporating mediation into an organisation’s practices and people management policies

Course Dates:

This course is not currently available to book as an open course.  If you are interested in training on this topic, please contact us.

Course Cost:

£295 +VAT per person
Price includes course materials, refreshments and lunch.

Course Venue:

Pure Human Resources Training Suite, North Baddesley, Southampton, HampshireFor more information about our training courses and facilities click here.

You may also be interested in our training courses on Communication Skills and Challenging Conversations.

The benefits of Conflict Mediation Training

Unfortunately, conflict can have a devastating effect on a workplace leading to loss of morale, decreased productivity and a hostile work environment. However, conflict mediation training can equip employees with the tools needed to resolve conflict constructively, fostering a more collaborative, positive culture.

Our conflict mediation training course helps employees to build communication and negotiation skills, implement mediation and reach a mutually beneficial solution. This leads to a reduction in workplace tension, improved employee relationships and prevents matters from escalating. This training can also reduce workplace disruption, avoid a drop in productivity and promote an environment where each employee feels heard, understood and like they are a valued member of the team.

Book course now