Customer Service Skills Training Course

Customer Service is paramount for organisations to keep and attract new customers. Reputations are made and lost on poor customer service and customer expectations are higher than they have ever been. This highly interactive and informative workshop will take you on the modern journey of what our customers are looking for and expect from us. Practical advice and techniques will enhance your knowledge and skills on how to enhance customer experience, as well as how to deal with complaints.

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Duration:

1-day course

Who is it for?:

Individuals wishing to develop their customer service skills

Course aim:

To enable delegates to deliver exceptional customer service to clients and customer

On completion of this Customer Service training course, delegates will be able to:

  • Identify who your customer is
  • identify how to make a great first impression
  • Describe the success factors that enhance the customer experience
  • Demonstrate advanced techniques to build rapport and understand your customers
  • Describe how to successfully deal with complaints
  • Create an Action plan to take back to the workplace

  • What do you want to achieve by the end of this programme?
  • Who is your customer?
  • How can we make the first impression great either on the phone, face to face or via email?
  • The top seven things you need to be focusing on to make Customer Service a success
  • Why do our customers behave the way they do?
  • Learn techniques to build confidence in overcoming customer complaints or objections
  • The Celebrity Experience – what to consider and how to implement
  • Creating an Action Plan to take back to the workplace

To enquire about this Customer Service course, complete our contact form.

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The benefits of Customer Service Skills Training

With customer expectations at their peak, customer service skills training is vital for every organisation. The benefits of this training are numerous when it comes to delivering incredible service, retaining customers and building customer satisfaction. Our customer service training course is designed to improve communication skills, teach employees how to handle challenging situations and stop conflict before it becomes a bigger issue.

By equipping employees with the right tools to use in customer interactions, you can ensure your company is run efficiently with a reduction in disagreements and conflict that often leads to lower productivity. Customer service skills training can also improve the confidence of employees when dealing with customers, building job satisfaction and morale and improving retention.

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