Difficult Conversations Training Course

This Difficult Conversations training course is designed to give you confidence to communicate effectively, along with tools and techniques to deal with any difficult conversations. We will delve into the fundamental strategies of communication and how this can help you approach challenging conversations to ensure positive outcomes.   This session is designed for all levels in any organisation and is aimed at anyone who wishes to enhance their ability to interact with others in the workplace.

Challenging Conversations training with Pure HR, Southampton

Duration:

1 day Difficult and Challenging Conversations training course

Who is it for?:

This Managing Difficult Conversations training course is designed for individuals who need to improve their communication skills and be able to deliver difficult messages to others with positive results.

Course aim:

The aim of this training course is to enable delegates to feel empowered to communicate effectively and have difficult conversations and challenging discussions as needed, and to help them build the required skills to do so.

On completion of this Difficult Conversations training course, delegates will be able to:

  • Identify key barriers to effective communication and skills needed to overcome this
  • Exhibit personal confidence in communicating
  • Listen with a high level of skill
  • Identify what difficult conversations are
  • Describe why people think, act and feel the way they do
  • Deal more effectively with tricky or difficult conversations
  • Structure conversations to ensure a positive outcome for all parties involved
  • Create the skills to handle difficult conversations without damaging the relationship

This Managing Difficult Conversations training course covers:

  • Communication skills – core basics
  • Identifying the barriers to communication
  • Making assumptions and the dangers of doing this
  • Strategies for effective communication in the workplace
  • What is a challenging conversation and why do you feel it is challenging?
  • Models and techniques to describe accurately why people think, act and feel the way they do
  • Transactional Analysis – are you or they in Adult, Parent or Child mode?
  • Learn some techniques to improve your assertiveness and realise when it is needed
  • Assertiveness techniques
  • Practice how to give constructive feedback

The benefits of Challenging Conversations Training

Workplace communication is a key part of employee relationships and the office environment, however, ineffective communication can unfortunately lead to conflict and a hostile workplace. Learning how to tackle difficult conversations can be transformative in not only reducing conflict but in avoiding it in the first place. 

Our difficult conversations training course equips your employees with the tools they need to manage challenging conversations such as providing feedback regarding underperformance, in order to reach a positive and mutually beneficial resolution. The benefits of taking this course include learning the skills needed to understand and empathise with employees, as well as ways to become more assertive, resolve developing issues and approach challenging subjects for a positive outcome.

By completing the managing difficult conversations training course, you can see an improvement in workplace morale, employee collaboration, problem solving and output. This can help to avoid employee conflict and dissatisfaction over time.

“The course was excellent and Anne was a great facilitator who got the serious points over as well as making it fun. The lunch was excellent and the constant offers of tea were appreciated.”

D. Warlaw, Challenging Conversations Delegate